Returns and Refunds Policy

  1. Our goods

We supply a range of natural skincare products to the market

  1. Read ‘Directions for Use’ and INCI/Ingredient list

Please carefully read and follow all instructions that come with our products.

Take note of product content under INCI/Ingredients clearly displayed on packaging and on website to check for any possible known allergens.

Also read and follow Directions for Use for each product and/or combination of products (eg Skin Kit boxes)

  1. 3. Non-returnable goods

3.1 Goods purchased via Yungskin™ website or direct e-mail orders:

Once products have been opened and used it cannot be returned, unless there is a quality-related problem, e.g. uneven distribution of micro-beads in Exfoliator product or appearance of top-layer fungus in any of the moisturisers (possible due to natural content and improper sealing)

In such case we need to be notified: email: info@yungskin.com; or mobile +27 828029893

Such products need to be returned within 2 weeks of purchase accompanied by proof of purchase

3.2 Goods purchased via 3rd party (Retail or Agents):

Same principle as above applies however Retailer or Agent must be notified in such instance for appropriate action to be taken

  1. Refunds and/or replacement

As per 3.1 above affected product will be replaced free of charge or customer refunded (into nominated bank account).

As per 3.2 above up to Retailer or Agent discretion

  1. Incorrect item delivered

We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site.

However, should we accidentally deliver the wrong product to you or if the product is not as described on the website:

  • Please do not remove the product from its original packaging or any of the labels.
  • Notify us as immediately and we will collect the product from you at no charge.

We will at your choosing:

  • deliver the correct item to you as soon as possible (if available); or
  • issue a refund (using the same method of payment you originally used for the purchase).
    • Please note that a refund is not available if the item was received as a gift.
  1. Goods arrived damaged

If your goods arrive damaged, we will do our best to resolve the issue. Please notify us within 7 days of receipt

We will require the following information to assess where in the delivery process the damage may have occurred:

  • photograph of the product packaging (outer box or tube);
  • photograph of the actual product container (jar/tube/dropper bottle/bottle); and
  • photograph of the inside of container, e.g. moisturiser discolouration, fungus.

If necessary, we will arrange collection of the product from you at no charge.  Once we have inspected the product or photographs and validated your return (if needed) we will, according to your preference:

  • replace the product (if available); or
  • issue a refund (using the same method of payment you originally used for the purchase).
    • Please note that a refund is not available if the item was received as a gift.
  1. How to return an item

There are different methods of returning an item:

  • Products may not be returned if opened/not in original packaging.
  • You may request to drop off the item at your nearest Postnet.  We may charge a fee for this service. Our office will be in touch to confirm the details.
  • You may drop off the item at our office.  There is no cost associated with this.
  • You may select a pick-up date and the item will be collected from you.  We may charge a fee for this service.
  1. How to package an item you want to return

The returning product must be packed, in its original packaging, in another box or padded envelope with additional protective packaging if required to ensure it can travel safely back to us.  If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund.  It is your responsibility to package the returning item correctly.

  1. How we process your refund

Refunds are handled within 10 working days of logging the return (refunds can take up to 3 working days to reflect in your account once processed due to banking timelines). Replacements may take longer as these are dependent on availability.

  1. Our goods warranty

We warrant that all our goods are of good quality and compliant with relevant cosmetic regulatory requirements

  1. Our contact details
  • Telephone number:   +27 82 802 9893
  • Email address:            info@yungskin.com
  • Address:                      Riga House 17B Suikerbos Way, Durbanville, Cape Town, 7550
  • Office hours:
    • Monday to Friday: 09:00 to 16:00
    • Closed on Saturdays, Sundays and Public Holidays
  1. Customer queries and complaints

We aim for complete customer satisfaction.  We respect our customers’ rights and always try to comply with best practice and all relevant laws.  If you are not satisfied with any of our goods, or have any questions, please contact us and have your invoice or proof of purchase ready.  We will try our best to solve your problem.  We are proud of the reputation of our products.

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